Return and exchange policy

Return and exchange policy

We thank you for choosing “GAHZLY” website to purchase your favorite products, and we are pleased to serve you.

Sometimes your opinion of the products you have purchased may change, do not worry. we are in We will do our best to make the return or exchange process as simple and smooth as possible.

We have facilitated the return or exchange process for you through the following procedures:

  • Accept returns and exchange

We accept returns or exchanges in the following cases:

  1. Receipt of a defective or manufacturing defective product.
  2. You received a wrong product or that does not match the product images shown on the site.
  3. Products damaged during shipping and delivery.
  4. The buyer changed his opinion of the purchase
  • Time period for return or exchange

You can return or exchange the product within 15 days from the date of purchase.

  • Terms of return or exchange

The following conditions must be met:

  1. The product must be unopened, unused and in the same condition as packaging.
  2. The product must be in the same original condition when purchased.
  3. The product must be in the original packaging.
  4. The product must have the price and data of the SKU number (if any).
  5. The original purchase invoice for the product to be returned or exchanged must be attached.
  • Return methods

You can choose to refund your purchase or exchange the product for another product.

  • Return and exchange procedures
      1. When submitting a product return request, it is subject to an inspection process to ensure its condition. A refund is approved after making sure that the condition of the product matches the return policy.
      2. You need to complete the return process, The presence of a voucher to buy from our site.
      3. You are responsible for the shipping costs of returned products.
  • Return and exchange exceptions

We do not accept returns or exchange requests in the following cases:

  1. Malfunctions and damages resulting from misuse
  2. Product serial numbers do not match, and original carton, Colors or any other appearance compared to the product when received during the purchase process and as recorded on the purchase invoice.
  3. The product has lost any of its parts.
  4. The product to be returned after the return period has passed.
  • quality assurance

In the event that the product is found to be counterfeit, you will be refunded the price of the product in addition to the shipping cost.

  • Return costs
      1. If the return or exchange is due to an error from “GAHZLY” as the arrival of a product other than the one you ordered, In this case, he will bear “GAHZLY” shipping and return costs.
      2. If the return or exchange is due to the buyer’s fault and not a product defect, We are happy to serve you by returning the product, but in this case, he will not be responsible.”prepare me” shipping and return costs, Return costs are borne by the buyer.
  • Money back
      1. The refund process begins after “GAHZLY” agrees and the returned product complies with the terms of the return .
      2. Funds are refunded within a period ranging from ( 10 ) to ( 15 ) working days, depending on the payment method.
      3. In the event of a delay in refunding the money owed, You must first verify your bank account and then contact the company that issued your credit card, It may take some time before the amount is officially posted.
  • complaints

If you have any complaints, you can contact us:

info@gahzly.com

201000005497+

  • times of work

We can assist you during the following business hours Cairo time

Monday – Thursday: 10 AM – 7 PM

Sunday: 10 AM – 4 PM

Friday: Closed

 

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